Last Updated: 1 October 2026
Since our products are delivered digitally, please read the following policy carefully before making a purchase.
1. Digital Products
Our products, including ebooks, interview preparation materials, resume templates, courses, PDFs and other digital resources, are delivered electronically.
Once your payment is successfully completed, digital access may be provided immediately or shortly thereafter.
2. No Returns
As digital products cannot be physically returned once access or download has been provided, we generally do not accept returns or exchanges for digital products.
3. Refunds
All purchases are considered final once the digital product has been delivered or access has been provided.
However, if you experience a genuine technical issue such as:
- Payment completed but product access was not received
- Download link is not working
- Files are corrupted or inaccessible
- Duplicate payment was made for the same product
please contact us so that we can investigate and, where appropriate, provide access, a replacement, or a refund.
4. Duplicate Payments
If you have accidentally made the same payment more than once, please contact us with the transaction details. After verification, the duplicate payment may be refunded.
5. Incorrect Purchase
Please carefully review the product description, contents and price before completing your purchase.
Refunds are generally not provided if you purchased the product by mistake, changed your mind, or no longer require the product after purchase.
6. How to Request Support
For any payment or digital-access issue, contact us with:
- Name used during purchase
- Email address used for the purchase
- Order/payment ID
- Date of payment
- Description of the issue
- Screenshot, if applicable
Email: digicious.training@gmail.com
We will review the request and respond as soon as reasonably possible.
7. Refund Processing
Where a refund is approved, it will normally be processed through the original payment method used for the transaction. The time taken for the amount to reflect in your account may depend on the payment provider or bank.
8. Policy Changes
We reserve the right to update this Refund and Returns Policy when necessary. Any changes will be published on this page.
The English Exchange by Digicious
Digital Learning & Career Resources